At BGMIUnite, we are committed to offering a smooth and fair experience for all users participating in our digital services, including registrations for online gaming events and tournaments. As our services are fully digital, please read the refund and cancellation terms carefully before making any payments.
1. Service Nature
All services offered by BGMIUnite are:
- Digital and non-tangible, such as online event registrations and user participation features
- Delivered either instantly or within a short time after successful registration
- Custom and event-specific, and therefore non-returnable
2. Cancellation Policy
- User-Initiated Cancellation: Once a user completes registration and payment for an event, cancellation is not permitted, as the digital process is initiated immediately.
- Missed Events or No-Show: If the participant fails to join the event at the scheduled time, no cancellation or refund shall be provided.
3. Refund Policy
Refunds are provided only in the following exceptional cases:
- Technical Failure: If your payment was successfully made but the service (e.g. tournament registration) was not activated, and our system confirms no delivery.
- Duplicate Transaction: If the same transaction was processed more than once for the same user and event.
🕐 Refund Window: Refunds (if applicable) will be processed within 7 to 10 business days to the original payment method.
📋 Refund Requests must be made within 48 hours of the transaction by contacting us at:
4. No Refund Conditions
Refunds will not be issued in the following cases:
- Change of mind or schedule by the user
- Event was attended but results did not meet user expectations
- Violations of event rules or misconduct by the participant
- Delay or failure to join due to user-side internet or device issues
5. Contact for Support
If you believe your case qualifies for a refund, contact us at:
📍 Vishal Nagar, Akhari Bypass, Varanasi – 221011
📧 bgmiunite@gmail.com